Hello, We would like to inform you that due to an unforeseen family problem, we are currently experiencing difficulties in ensuring our usual responsiveness. We are sincerely sorry for this inconvenience and fully understand the importance of your request. Rest assured that we are doing everything possible to get the situation under control and provide you with our support as soon as possible. We remain at your disposal for any emergency and thank you for your understanding and patience in the face of this exceptional situation. Do not hesitate to write to us for any questions, and we will get back to you as soon as possible. With all our apologies, Sincerely, [Your name/team]